2011 - 2021
Rivers Casino Philadelphia
Formerly SugarHouse Casino. Welcomed guests to the casino. Provided detailed information about the facility and amenities. Enrolled players in promotional programs. Resolved equipment malfunctions. Verified and paid cash jackpots of $1,200 or more. Hands-on experience in new-hire training, daily scheduling, offsite promotions, and slot tournaments. Sweepstakes announcer and administrator.
2007 - 2011
Active Equities Trader
Traded stocks for my own account.
2006 - 2007
Local member of the Verizon Business Resolution Center, a centralized service management team that resolved customer installation, maintenance, and billing issues.
1997 - 2006
Service Manager, January, 2004 to January, 2006
Resource Supervisor, January 2003 to January, 2004
Team Leader, April, 1999 to January, 2003
Splicing Technician, April, 1998 to April, 1999
Splicing Technician Helper, February, 1997 to April, 1998
Promoted to management from union technician. Advanced to positions of increasing responsibility including service manager for the City of Philadelphia, Philadelphia Housing Authority, School District of Philadelphia, Philadelphia Gas Works, and Southeastern Pennsylvania Transportation Authority (SEPTA). First point of escalation for all service-related issues. Led teams that installed and repaired voice, data and high-capacity circuits for large business customers. Supervised and motivated 15 union technicians in three garage locations. Maintained rigorous safety, quality, productivity, and training standards.
1986 - 1988
Excalibur Hand Tools LTD (UK)
Exclusive US distributor of hand tools including spirit levels and brick pointing tools and accessories.
1977 - 1981
Amiel Industries of North America
Field Service Technician for distributor of coin and currency processing systems for banks and casinos. Territory included Philadelphia, Atlantic City, New York City and Washington, DC. Lead technician for the installation, maintenance and repair of the coin counting system at Resorts International Hotel & Casino in Atlantic City, the first legal US casino outside of Nevada.
1976 - 1977
Major supplier of frozen beef patties to McDonald’s. Promoted from line worker to supervisor in less than one year. Supervised 12 production employees. Worked closely with Quality Control to maintain optimum liquid nitrogen freezing levels.
Bachelor of Science, Communications & Applied Technology
Associate in Science, Business Administration
St. Joseph's Preparatory School